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| My Receiver Has No Stimulation or Tone |
If you have an XLS, Classic S, or Sport® S Series unit and the receiver (collar unit) does not respond when you try to use the stimulation or tone, please check to see if the receiver (collar unit) is receiving a signal. To do this select a stimulation level number 1-6 and press the continuous button or tone button and hold for a few seconds.
- If the receiver LED continues to flash twice approximately every five seconds, however it did not light steady while a button was pressed, please contact Customer Service for assistance.
- If the receiver LED lights and stays on steady while a button is being pressed please ensure that the transmitter
and receiver are fully charged. Please ensure that the transmitter light did not flash rapidly while holding the button. If it did the transmitter battery requires charging or replacement. If your receiver still does not appear to respond to the transmitter please contact Customer Service for assistance.
- If the receiver light was not flashing before or after you pressed the transmitter button your receiver is not on.
If you have not done so already, please press the on/off button. You should hear a beep and the receiver light should flash twice approximately every five seconds. If you have done so and your unit has not been fully charged (see manual) please fully charge your receiver and try this procedure again. If you have done so and the receiver is fully charged, please contact Customer Service for assistance.
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