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CUSTOMER SERVICE Since 1968, Tri-Tronics® has been acknowledged as the leader in the industry, and we promise that we will not sacrifice reliability, service, or safety in order to compete. To assist you we have the following information available:
PRODUCT SAFETYYou can be assured that you can use our products safely with your healthy dog. Click on the link for additional information. FEEDBACKWe value the relationship we have with you, our customer, and we continue to work hard to improve product performance and customer service. Many innovations and product improvements are a result of customer recommendations and ideas. So that we may continue this relationship we have provided you with a quick and easy way to provide us with your feedback. PRODUCT REGISTRATIONYou can register your product online. This helps us ensure that you get the quality of service you deserve, if and when you need it. It also helps us assist you if your unit becomes lost or stolen. PRODUCT SUPPORTWe want you to be completely satisfied with your Tri-Tronics® purchase and we have several different methods available to assist you.
WARRANTYWe encourage you to use your new Tri-Tronics® product with your dog. If you are not completely satisfied you can return your remote trainer within 30 days to the place of purchase for a refund of your purchase price. If your remote trainer was purchased directly from Tri-Tronics® we will refund the purchase price of the product, less shipping and handling. If your remote trainer was purchased directly from Tri-Tronics® as part of a trade-in and you return it for a refund we will be unable to return your original system. The following products are covered by a 2-year warranty and 30-day money-back guarantee:
The following products are covered by a 1-year warranty and 30-day money-back guarantee:
The warranty covers all parts and labor and is transferable to a new owner. The warranty does not cover physical damage or abuse. The warranty is void if the remote trainer has been altered or if unauthorized service has been attempted. The warranty period begins with the initial purchase from Tri-Tronics® or an authorized dealer. Proof of purchase may be required to obtain warranty service. SAFETY STUDIESTri-Tronics® backs its Remote Trainers with scientific safety studies conducted by veterinarians and physiologists at a major university. These scientific investigations involved parameters of electrical stimulation that are similar to those in your remote trainer. The studies tested for possible cardiopulmonary or epidermal effects of Tri-Tronics® electrical stimulation applied to the ventral surface of the neck of healthy dogs. These studies found no clinically significant changes in the electrocardiograms, blood pressure, or properties of the skin underlying the contact points. Listed below are some examples of the commitment Tri-Tronics® makes to the safety of your dog:
Please note: Even though Tri-Tronics® products are safe, they are intended only for use in the training of healthy dogs. It is always wise before any type of training to have your dog checked by a veterinarian. SHIPPINGA variety of shipping methods are available for new product sales and product repairs. To discuss the shipping options and prices for your location please contact Customer Service. If you have a question about an order shipped to us please contact the appropriate carrier. Below are links for the three most common carriers: If you want to track a package shipped from Tri-Tronics® and you received an email with a tracking number you can track your package here. In all cases it is best to contact Customer Service before sending your remote training unit to us for service. |
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